Information Collection
We collect both personal and non-personal information.
Personal Information
Information you voluntarily provide when contacting us or requesting service:
- Name
- Phone number
- Service address
- Details related to heating and air conditioning services
Non-Personal Information
Automatically collected when visiting our website:
- IP address
- Browser type
- Device information
- Pages viewed
- Referring website
If you contact us by phone, text message, or online forms, we collect and retain the information you provide.
We may contact you via phone or text for scheduling, service updates, follow-ups, marketing communications, or changes to this Privacy Policy.
Information Use
Collected information may be used to:
- Schedule and perform HVAC services
- Provide estimates and customer support
- Process payments
- Improve website functionality
- Send service-related and marketing communications
We do not sell your personal information to third parties.
Security
We take reasonable measures to protect your information using industry-standard safeguards. Sensitive information transmitted online is encrypted where applicable. Access to personal information is limited to authorized personnel only.
Cookies
Our website may use cookies to:
- Improve user experience
- Track website analytics
- Remember user preferences
Cookies do not store personally identifiable information and may be disabled through browser settings.
Sharing of Information
We do not sell or rent your information. We may disclose information only:
- When required by law
- To comply with legal processes
- To protect the rights, property, or safety of Stone Heating and Air
- With trusted service partners operating under confidentiality agreements
Text Message Compliance
By providing your phone number and opting in, you consent to receive SMS messages from Stone Heating and Air, including:
- Appointment confirmations and reminders
- Scheduling and service updates
- Customer support communications
- Marketing and promotional messages, including special offers, discounts, and company announcements
You may opt out at any time by replying “STOP.”
Standard message and data rates may apply.
Contact Information
Stone Heating and Air
5235 Rainbow Dr.
Central Point, OR 97502
Phone: (541) 283-1405