Privacy Policy

Last updated: October 29, 2026

This Privacy Policy explains how Stone Heating and Air, Inc. (“Stone Heating and Air,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit this website, request a quote, call us, or otherwise contact us. We are a heating, ventilation, and air conditioning contractor based at 5235 Rainbow Dr., Central Point, OR 97502, serving homes and businesses in Southern Oregon. By using this website, you acknowledge the practices described in this policy.

Information We Collect

Information you give us

When you fill out a form on this website (for example, the contact or quote request form or a job application), call us, or email us, we collect the information you choose to provide. This can include your name, email address, phone number, service address, the type of service you need, and any details you include in your message. If you apply for a job, we also collect the position you are interested in and the experience you describe.

Information collected automatically

When you browse this website, our tools automatically collect certain technical information, such as your IP address, browser and device type, pages visited, the website that referred you, approximate location derived from your IP address, and the date and time of your visit. This information is collected through cookies, pixels, and similar technologies described below.

Phone calls

We use call-tracking technology so we can tell which marketing channels lead people to call us. When you call a tracked number shown on this website, the call-tracking provider records details such as your phone number, the date, time, and duration of the call, and the web page or source that led to the call.

How We Use Your Information

• To respond to your questions and requests, provide estimates, and schedule service.
• To perform heating, cooling, indoor air quality, and related services you request.
• To communicate with you about appointments, estimates, and your service history.
• To review job applications you submit.
• To understand how visitors use our website and improve its content and performance.
• To measure which advertising and marketing channels lead to calls and form requests.
• To protect our website and forms from spam, fraud, and abuse.
• To comply with legal obligations and enforce our Terms of Service.

Cookies, Analytics, and Similar Technologies

This website uses the following third-party tools:

• Google Tag Manager — loads and manages the analytics and call-tracking tags listed below.
• Google Analytics 4 — measures website traffic and how visitors use our pages. Google processes this data under its own privacy policy.
• WhatConverts — call and form tracking that displays a tracking phone number and reports which page or marketing source led to a call or request.
• Google reCAPTCHA — helps keep spam and automated abuse out of our forms. Use of reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service.
• Contractor Commerce — powers our online shop and instant HVAC quote tools (on /shop and the shop tab shown on our pages). It collects the answers and contact details you enter in a quote or order request and uses PostHog product analytics to understand how its tools are used.
• Google Maps — the map embedded in our site footer is provided by Google.

We use Google Consent Mode, which adjusts how Google tags behave based on your choices. You can accept or decline analytics and advertising cookies with the privacy banner on this website, and you can also block or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

How We Share Your Information

We share personal information only as described below:

• Service providers. Companies that help us operate this website and our business, including website hosting and the form relay that delivers form submissions to our office email ([email protected]), and the analytics, call-tracking, spam-protection, and online quote providers listed above. They may use your information only to provide services to us or as described in their own privacy policies.
• Financing partners. If you choose to apply for financing, you apply directly with the lender (currently Wells Fargo). The lender’s own privacy policy governs the information you give it.
• Legal and safety. When required by law, to respond to legal process, or to protect the rights, property, or safety of Stone Heating and Air, our customers, or others.
• Business transfers. As part of a merger, acquisition, or sale of all or part of our business, subject to this policy.

We do not sell your personal information for money. If we communicate with you by text message, we do not share your mobile phone number or text messaging consent with third parties for their own marketing purposes.

Your Privacy Choices

Your California Privacy Rights — Do Not Sell or Share My Personal Information

Depending on where you live, state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), may give you the rights described in this section. We honor these requests as described below.

Categories of personal information we collect: identifiers (such as name, email address, phone number, service address, and IP address); internet or other electronic network activity (such as pages viewed and interactions with our website, collected by Google Tag Manager and Google Analytics 4); call information collected by WhatConverts call tracking; quote and order details you enter in the Contractor Commerce shop; approximate geolocation derived from your IP address; and professional or employment-related information if you apply for a job. We collect this information from you directly and from the tools named in this policy.

Sale and sharing disclosure: We do not sell personal information for money. Our use of website analytics and call-tracking tools may be considered “selling” or “sharing” personal information under California law, because those providers receive information about your use of our website. We do not knowingly sell or share the personal information of consumers under 16 years of age.

Your rights include:

• Right to opt out of the sale or sharing of your personal information.
• Right to know the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to.
• Right to delete personal information we collected from you, subject to legal exceptions.
• Right to correct inaccurate personal information we maintain about you.
• Right to non-discrimination. We will not deny you service, charge you a different price, or provide a different quality of service because you exercised your privacy rights.

How to opt out:

• Use the privacy banner on this website and choose “Decline.” You can reopen it at any time with the button below or the “Do Not Sell or Share My Personal Information” link in the footer of every page.
• Turn on a Global Privacy Control (GPC) signal in your browser or browser extension. We treat a GPC signal as a valid request to opt out of the sale or sharing of your personal information for that browser, with no further action needed.
• Contact us using the details below.

Manage my privacy choices

How to submit a request to know, delete, or correct: email [email protected] or call (541) 855-5521. To protect your information, we will verify your identity by matching the details you provide with the information we have on file before acting on a request. You may use an authorized agent to make a request on your behalf; we may ask the agent for proof of authorization. We aim to respond within 45 days, and we will tell you if we need more time.

Payment Security

We do not collect or store credit card or bank account numbers on this website, and no page on this site asks you to type card details. Financing is offered through Wells Fargo; you apply with Wells Fargo directly and its own systems handle your application. Any payment you make for services is handled by our office or by the payment processor or lender you choose, never by a form on this website.

Data Retention

We keep personal information for as long as needed to respond to your request, provide service, maintain our business and warranty records, and meet legal, tax, and accounting requirements. When information is no longer needed, we delete it or make it anonymous.

How We Protect Your Information

This website is served over an encrypted (HTTPS) connection, and we limit access to personal information to the people and providers who need it to serve you. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Children’s Privacy

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, contact us and we will delete it.

Links to Other Websites

Our website links to other sites, such as social media pages, review sites, manufacturer pages, and our financing partner. We are not responsible for the privacy practices of those sites, and we encourage you to read their privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page. Please check this page periodically for changes.

Contact Us

If you have questions about this policy or want to exercise your privacy rights, contact us:

Stone Heating and Air, Inc.
5235 Rainbow Dr., Central Point, OR 97502
Email: [email protected]
Phone: (541) 855-5521